Privacy Policy

Who we are

Mujeeb Perfumes is operated by [Legal company name], trade licence number [number], registered at [full address, Emirate, UAE]. In this policy, "we", "us" and "our" refer to that company, and "you" refers to anyone who visits mujeebperfumes.com or places an order with us.

We are responsible for the personal information described here, and you can reach us at any time using the details in section 14.

Information we collect

We collect only what an online perfume order actually needs:

• Order details — your name, delivery address, phone number, email address, the items you ordered and your order history.
• Account details — if you create an account, your login email and password (stored encrypted) and any addresses you save.
• Messages — the content of enquiries you send us by WhatsApp, email, the contact form or social media, including photos or videos you send with a delivery complaint.
• Website usage — pages viewed, products opened, approximate location from your IP address, device and browser type, and referring website.
• Marketing preferences — whether you asked to receive offers from us, and whether you later opted out.

We do not ask for and do not want sensitive personal data such as health information, religious beliefs or identification documents. Please do not send these to us.

How we use it

• To process, pack and deliver your order, and to give the courier the address and phone number needed to reach you.
• To send order confirmations, tracking links and delivery updates.
• To answer your questions and handle replacement or refund claims.
• To keep accounting and tax records required by UAE law.
• To improve our website, product range and service, using aggregated usage data.
• To show and measure advertising, and to send offers where you have agreed to receive them.
• To detect and prevent fraud, abuse of promotions and misuse of the website.

We process your information because it is necessary to fulfil the order you placed with us, because we have a legal obligation to keep certain records, or because you have given consent, for example for marketing messages.

Payments

We never see or store your full card details. Card payments are processed by our payment provider, [payment gateway name], on their secure systems. We receive only a confirmation of payment and a reference, such as the last four digits and the card type.

[If cash on delivery is offered: For cash on delivery orders, the courier collects payment on our behalf and no card data is involved.]

Who we share it with

We do not sell your personal information. We share it only with the parties we need to run the shop:

• Courier partners — your name, address and phone number, so your parcel can be delivered.
• Payment provider — to take and verify payment.
• Hosting and technology providers — our website host and any email, analytics or messaging tools we use, which process data on our instructions.
• Advertising and analytics platforms — such as [Meta and Google], as described in section 6.
• Authorities — where we are legally required to disclose information, or to establish or defend a legal claim.

Cookies and tracking

Our website uses cookies and similar technologies to keep your cart and session working, remember your preferences, and understand how the site is used. [We also use the Meta pixel and Google Analytics so we can measure our advertising and show relevant products to people who have visited the site.]

You can block or delete cookies in your browser settings. If you block essential cookies, parts of the shop such as the cart and checkout may stop working.

Marketing messages

We send offers, new-arrival announcements and similar messages by [email, SMS or WhatsApp] only where you have agreed to receive them, or where you are an existing customer and we are telling you about similar products.

You can opt out at any time by using the unsubscribe link in the message, replying STOP, or writing to us. Opting out of marketing does not stop order and delivery messages, which we must send to complete your purchase.

How long we keep it

Order and invoice records are kept for [5] years to meet UAE accounting and tax requirements. Account details are kept while your account is open. Enquiry messages are kept for [12] months. Marketing contacts are kept until you opt out. After those periods we delete the data or keep it only in anonymised form.

How we protect it

Our website runs over an encrypted HTTPS connection, access to customer data is limited to the people who need it to process orders, and accounts are protected by passwords stored in encrypted form. We review our systems and keep our platform updated.

Your rights

Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may:

• Ask what personal information we hold about you and receive a copy of it.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your information, where we are not legally required to keep it.
• Withdraw your consent to marketing at any time.
• Object to, or ask us to restrict, certain uses of your information.
• Ask for your information in a portable, machine-readable format.

Write to us using the details in section 14 and we will respond within [30 days]. We may ask you to confirm your identity before we act on a request.

Children

Our shop is intended for customers aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has given us their information, contact us and we will delete it.

Transfers outside the UAE

Some of our service providers, such as hosting, analytics and advertising platforms, store data on servers outside the UAE. Where that happens, we use providers who apply appropriate safeguards and contractual protections for your information.

Changes to this policy

We may update this policy as our shop and services change. The date at the top always shows the current version, and any significant change will be announced on this page.

Contact us

For any question about this policy, or to exercise your rights, contact us at [email@domain.com], on WhatsApp at +971 50 158 3923, or by post at [full address, Emirate, UAE].