Delivery & Returns
Every Mujeeb perfume is checked, sealed and packed by hand before it leaves us, so what reaches you is exactly what you ordered. If anything is wrong on our side, we make it right at our cost.
Free delivery across the UAE.
Orders are packed in the order they arrive and handed to our courier partner with a tracking number.
Free UAE shipping
Free delivery on every order, to all seven emirates. No minimum order value.
Dispatch & timing
Orders are dispatched within [1 working day]. Delivery usually takes [1–2 days in Dubai and Sharjah, 2–4 days in other emirates].
Tracking
You receive a tracking link by WhatsApp or SMS as soon as your parcel is handed over to the courier.
Checked twice, sealed once.
This is why our returns policy can stay simple. Problems are rare because nothing leaves us unchecked.
- Every bottle is inspected for fill level, spray function and a clean label before packing.
- Sealed at the source. Bottles are shipped in their sealed box, so you receive them untouched.
- Protective packing. Each order is padded and boxed to survive courier handling in the UAE heat.
- Order checked against your invoice so the scent, size and quantity match what you chose.
We replace anything that is our mistake.
Perfume is a sealed personal-care product, so we cannot accept returns once a bottle has been opened or used. What we do cover is anything that went wrong on our side.
- Wrong item received — a different scent or size from the one on your invoice.
- Damaged in transit — a broken bottle, cracked cap or leaking parcel.
- Faulty sprayer — the atomiser does not work on arrival.
- Missing item — something on your invoice is not in the parcel.
Report within [24 hours] of delivery
Send us a photo or a short video of the parcel and the bottle as received, along with your order number. Keep the box and packing material until the claim is closed. Once we confirm the issue, we arrange a replacement or a full refund, and we cover the return pickup.
Message us
Send your order number with photos or an unboxing video on WhatsApp.
We verify
We check it against our packing record, usually the same day.
We make it right
Replacement sent or full refund issued, at no cost to you.
What we cannot accept.
For hygiene and product safety, and because every order is prepared for one customer only.
- Change of mind. We do not offer free returns or exchanges if you simply prefer a different scent.
- Opened, used or unsealed bottles, and bottles with a damaged or removed label.
- Scent preference. Fragrance behaves differently on every skin, so how a perfume smells on you is not a fault.
- Claims after [24 hours] from delivery, or without photo or video evidence of the issue.
- Delivery failures on the customer side — a wrong address, an unreachable phone number, or repeated failed delivery attempts.
Cancellations
Once an order is confirmed it goes straight into packing, so it cannot be cancelled. If you need to correct your address or phone number, message us on WhatsApp before your parcel is dispatched and we will update it.
Frequently asked.
Do you deliver outside the UAE?
[Confirm: currently we deliver within the UAE only / international shipping details.]
Do you offer cash on delivery?
[Confirm: cash on delivery availability and any fee.]
My parcel arrived with the box damaged. What should I do?
Take photos of the parcel before opening it fully, then send them to us on WhatsApp with your order number within [24 hours]. If the bottle is affected, we replace it at our cost.
Can I exchange one scent for another?
Only if the bottle is still sealed and unused and the request is made within [24 hours] of delivery. Opened bottles cannot be exchanged for hygiene reasons.
How long does a refund take?
Once your claim is approved, refunds are issued to the original payment method within [5–7 working days], depending on your bank.
Something wrong with your order?
Message us with your order number and a photo. We answer quickly and we fix what is ours to fix.